Preamble
These General Terms and Conditions of Sale apply to all sales made through the website www.alfa-jump.com
. By confirming an order, the Customer declares acceptance, without reservation, of these Terms and Conditions as well as the entirety thereof, and confirms having the legal capacity to enter into a contract with the Seller (see Legal Notice).
1. Purpose
These Terms and Conditions are intended to define the contractual relationship between the Seller and the Buyer, as well as the conditions applicable to any purchase made via this online store. These Terms and Conditions prevail over any other general or specific terms not expressly approved by the Seller.
The Seller reserves the right to modify these Terms and Conditions at any time and without notice; the applicable version is the one in force on the date of the order placed by the Buyer.
2. Products
The products offered on www.alfa-jump.com
are specialized items designed for equestrian sports. Product photographs are provided for illustrative purposes only and are not contractual. They are as accurate as possible but cannot guarantee a perfect likeness, particularly with regard to color. Customers are therefore encouraged to refer to the product description for precise specifications. In case of doubt, they are advised to contact the Seller directly.
Products must not be modified with items other than those provided by Alfa-jump.
Products are offered subject to availability. In case of unavailability after an order is placed, the Seller will inform the Buyer by email; the order will then be automatically canceled and no payment will be processed.
3. Prices
Prices displayed on this website are in euros and include all applicable taxes (VAT and any other applicable charges), excluding shipping fees. Shipping costs are detailed during the ordering process.
The Seller reserves the right to adjust prices at any time. Orders are invoiced by DELMERLE SAS based on the rates in effect at the time of order confirmation, subject to availability.
4. Geographical scope
Online sales of the products presented on this website are reserved for Buyers residing in France and in delivery areas serviced by the Seller.
5. Orders
To place an order, the Buyer must follow the online ordering process, which includes identification, selection and validation of chosen products, secure payment, and confirmation of the order.
Order confirmation implies acceptance of these Terms and Conditions, acknowledgment of full knowledge thereof, and waiver of reliance on any other terms.
All data provided and the recorded confirmation shall constitute proof of the transaction. The Seller will send an email confirmation of the registered order, which constitutes acceptance.
6. Payment
Payment is required at the time of order, either by check or by credit card. Online payments are processed securely via Paybox System.
All payment phases are fully encrypted and protected. Paybox does not store card details on its servers. No one has access—digitally or physically—to Customers’ bank card information.
Orders are processed after receipt of payment.
7. Delivery
Deliveries are made to the address specified by the Buyer during checkout, within the geographical limits specified above. Risk transfers to the Buyer once the order leaves the Seller’s premises.
Any claims regarding damages during transport must be filed with the carrier, with a copy sent to the Seller, within 48 hours of delivery.
The average delivery time is two (2) weeks from the date the Seller receives payment and confirms the order by email. Delivery times are indicative and include processing, handling, and shipping.
In case of delay exceeding seven (7) days, the Buyer has the right to cancel the order and obtain a refund upon return of the products in their original condition.
The Seller shall not be held liable for delays or non-performance due to force majeure (e.g., strike, fire, flood).
8. Right of withdrawal
Non-professional Buyers benefit from a seven (7) day withdrawal period from the date of delivery to return the product (return shipping costs borne by the Buyer) for an exchange or refund without penalty.
Returns must be in their original complete condition (packaging, accessories, manual) allowing resale as new, and must include a copy of the purchase invoice.
This right of withdrawal does not apply to unsealed reproducible products or personalized items made to order.
9. Warranty
Alfa-jump products are manufactured with the utmost care and benefit from the statutory warranties applicable at the time of delivery.
The warranty covers non-conformity of products to the order and, under normal use, latent defects for a period of two (2) years, excluding wear parts.
Warranty is expressly granted subject to careful and proper use of the products.
The warranty does not cover misuse, negligence, improper use, lack of maintenance, or modifications to the product. Wear parts (e.g., flooring, screws) are excluded, as their lifespan depends on frequency of use and maintenance.
In the event of non-conformity, the product may be returned to the Seller for replacement, exchange, or refund. Claims must be duly justified (invoice, reasons, etc.) and submitted by email or by registered mail with acknowledgment of receipt to:
DELMERLE SAS
ZA Baie de Somme
123 Allée des Salicornes
80230 Saint Valery-sur-Somme
France
10. Liability
The Seller’s sole obligation under the warranty is limited to replacement or refund of the defective product, after examination, without entitlement to compensation for any other direct or indirect damage (personal, material, immaterial, or financial).
In the context of online sales, the Seller is only bound by a best-efforts obligation. The Seller shall not be held liable for damages resulting from use of the internet, such as data loss, intrusion, virus, service disruption, or other unintended issues, nor for events of force majeure.
11. Personal data protection
Personal data is necessary for the management of orders and customer relations. In accordance with the French Data Protection Act of January 6, 1978, personal data may be subject to automated processing.
Customers have the right to access and rectify their personal data.
Collected data is used solely to process orders and provide tailored offers. Under no circumstances will data be rented, transferred, or sold to third parties for purposes other than fulfilling orders.
12. Intellectual property
All content on this website (photographs, logos, trademarks, etc.) remains the exclusive intellectual property of DELMERLE SAS.
Any reproduction, exploitation, or distribution, in whole or in part, of elements from the website is strictly prohibited.
13. Dispute resolution
These General Terms and Conditions of Sale are governed by French law. The contract language is French.
In case of a dispute, the parties will seek an amicable resolution before pursuing legal action. Failing such resolution, disputes will be submitted to the competent court with jurisdiction over DELMERLE SAS.